Shipping Charges / Delivery Times
We use Australia Post, Express Post - Overnight Delivery within Australia - excluding weekends and public holidays. Standard shipping is 2-6 business days. Allow up to two additional days for locations outside of metropolitan areas.
BYBL will not be liable for any delay or failure caused by the Shipping Company. Should you require it, please request insurance via email here at an additional cost to you.
We OFFER FREE STANDARD EXCHANGE SHIPPING: For exchange only. And for full price items only. This Is capped at a maximum of one size Small Australia Post envelope - Up to 1 kg. This will also apply to International or overseas delivery addresses. capped at 1kg. Does not apply to any Sale or discounted items. Including Promotional Codes.
We will, however always pay for standard shipping on despatch of exchanged items, capped at once only, for one Small Australia Post envelope - up to 1kg.
International orders may incur customs duties and other taxes. These charges are entirely your expense. If you choose not to pay these charges and your parcel is returned to us, you will not be refunded. We do not refund lost or stolen packages, so please ensure your shipping address is a secure location.
Tracking Your Order
As soon as your order is dispatched you will receive an email with your tracking number. All domestic and international orders will be delivered via Australia Post. You can track your order on the Australia post website.
Please ensure your delivery details are correct, as we are only able to re-direct packages at the extra cost to you. If you have any further enquiries relating to your delivery, please contact our Customer Service team here.
Ownership & Risk
Ownership and risk of damage in transit passes to you upon dispatch of goods from BY BETTINA LIANO to your specified delivery address. Insurance and/or signature upon delivery can be requested via email Here at an additional cost to you.
Duties charged to recipients of international mail items are determined by the destination country. Because we have no control over these charges we are unable to advise what duties may apply.
If the recipient would like to query any duties charged they should contact the customs service in their country.