The information on this page forms the Online Return Policy and Conditions for BYBL. Nothing in this policy is intended to limit or vary the application of your statutory rights.
We offer Australia Post Standard or Express shipping (method of your choice) worldwide. Alternate carriers, Insurance and signature on arrival can be arranged at an extra cost to you here Administration of claims and tracking issues will remain your responsibility.
Online Returns Policy
FULL PRICE ITEMS: Full price online purchases returned to the online store due to a change of mind, are not eligible for a refund, exchange, or credit note. We offer free worldwide exchange shipping on these items. Capped at Ikg.
PREORDER AND SALE ITEMS: These items can only be returned for an EXCHANGE or CREDIT NOTE. An exchange is accepted, strictly only once, against the original order, and will not qualify for a further exchange or refund. Please email info.bybettinaliano@gmail.com for any further information.
Free standard exchange shipping
Is only available for an exchange, once , and only for Full Price items, Kindly Note: you only need to cover the cost of your return shipping back to our Studio. Once your return is received your exchange item will be shipped Standard, free of charge. Express shipping for service can be arranged at additional cost to the customer
EXCHANGING ITEMS:
We require notification in writing , within 14 days of the date of the dispatch of your order. 21 days for international customers. . An exchange is only accepted once, against the original order, and will not be eligible for a further exchange or refund based on change of mind. Please email info.bybettinaliano@gmail.com for any further information.
PROMOTION POLICY: Full-price items purchased with a Promotion Code discount are not eligible for a refund. They can be exchanged or a Credit Note issued. However our free exchange shipping to you policy will still apply. Sale items purchased on promotion will not be eligible for a refund, exchange, Credit note. Outlet items purchased during an outlet sale will be marked as ‘Final Sale’ and will not be eligible to be returned for a refund, exchange or Credit Note based on change of mind (including sizing & fit, colour, or styling).
RETURN CONDITIONS
To qualify for a return or exchange on eligible items due to change of mind, items must be unwashed, unworn and in their original condition with tags attached.
Change of mind returns/exchanges are not accepted on earrings, hair accessories, hosiery, lingerie, cosmetics, or swimwear for hygiene reasons. Items purchased in a physical store cannot be returned to BYBL Online store.
Where a purchase does qualify for a refund and the original payment method was a gift card or credit note, a new Credit Note will be issued as the refund, or in the event of a credit balance. Gift Cards and Credit Notes cannot be transferred
Credit Notes and Gift Cards do not expire, and are valid immediately. Gift Card and Credit Note Terms and Conditions
All Gateway fees plus original cost of postage, will be deducted from 'change of mind' refunds. Refunds can take up to 28 days to land in your bank account
Shipping and handling costs are non-refundable for change of mind returns, and customers are responsible for return shipping costs unless otherwise specified
All refunds can only be refunded to the account used to purchase the goods.
We are unable to provide reimbursement of shipping costs under any circumstances.
INTERNATIONAL RETURNS POLICY
FULL PRICE ITEMS (International Delivery): Full Price online purchases returned to the online store due to change of mind, are not eligible for a REFUND. For International exchanges we require email notification within 21 day from the date of the dispatch of your order.
SALE ITEMS (International Delivery): These online purchases are FINAL SALE and are unable to be returned or exchanged for change of mind (including sizing & fit, colour, or styling).
Duties charged to recipients of international mail items are determined by the destination country. Because we have no control over these charges we are unable to advise what duties may apply.
The recipient is responsible to pay the applicable duty in order to clear the goods at their arrived destination.
Should your order not be cleared by Customs, therefore be returned to us, BYBL are not responsible for any costs.
If the recipient would like to query any duties charged they should contact the customs service in their country.
Our return process is as follows:
Step #1. Contact us link here within fourteen days of receiving the garment and let us know your intention, reason for the return and your order number.
Step #2. Within three days of the exchange being authorised. Post the garment to our return address;
Unit 302 / 127 Gardenvale Road
Gardenvale. Victoria. 3185
Australia
We do not supply return labels: you must organise shipping with your preferred carrier. Please email to us your tracking information. Returns without tracking information may not be accepted. The garment remains your responsibility until it reaches us, so please take care with packaging to avoid damage in transit. We do not offer credit notes for returns lost or damaged in transit.
Step #3. Once we receive the original garment, we'll make sure it meets the return standards listed below. Provided your original garment meets these standards, we'll then send your store credit note via email. In unlikely the event that we receive a returned item in an unsuitable condition, or an item is lost in transit, we are unable to provide a credit note or refund.
Garments must be completely free from odours and visible signs of wear. Garments that smell of perfume, perspiration, and other odours will not be eligible for exchange. Tags must be attached and not damaged. Please take care to confirm your garments meet the return standards before shipping to avoid disappointment.
