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Please forward your request in writing to 

We can always provide you with an exchange, or Credit Note for full priced items ONLY.

It is important to note that Credit Notes do not expire

Customer care is our priority, so we will always consider refunding on a case by case basis.

All returns must be received to BY BETTINA LIANO PO BOX 1018, WINDSOR. VIC.3181 within 14 days to be eligible for an exchange or refund. Returns received after this period will not be accepted.

Once the item/s claimed have been received into our office, you will be notified of the outcome via email within 7 business days.

We can provide a, refund, exchange or Credit Note only where; 

  • The goods are in their original packaging, and with all tags attached and still intact.

  • The goods have not been worn, altered, damaged, washed or dry cleaned.

  • The goods are received into our PO Box within 7 business days from date of despatch for online, or date of purchase for retail.

  • In the case of retail, proof of purchase must be provided.

  • For online, please email your request to, informing us the reason for your return.

After careful review of your item, we will only provide a refund for items that are:

  • Faulty (unless caused by you).

  • Have been wrongly described.

  • Are different to the goods that you ordered.

Please note: BY BETTINA LIANO reserve the right to repair or replace faulty items where applicable. Refunds will not be issued for change of mind.

If a refund is approved, it can take up to 30 days to receive your refund. Merchant and bank fees will be deducted from the total amount refunded to the customer. 

Return postage costs are at the customer’s expense, unless published otherwise. We will refund the return postage cost if BY BETTINA LIANO is found at fault, as specified above



Please consider Sale and/or discounted purchases carefully, as we do not offer refunds or credit notes on these items unless the merchandise is faulty or wrongly described. 

Please note, this policy will also apply to customised or pre-ordered garments at all times, whether on sale or not. 

Discount vouchers or offers can only be redeemed once, and apply to the original RRP price. Please note it does not apply as a further discount to an already discounted price unless specified in the offer. Any offers can only be redeemed once by any one customer and cannot be transferred. Once this discount offer has been applied once, this purchase will be classified as a 'Sale' item by us, and the exchange and refund terms that apply to sale items, as set out in the above paragraph, will apply, so please choose carefully.

If it is agreed by both parties, and an exchange can take place, the customer shall agree that the discount voucher initially applied to the original purchase, once redeemed, will not apply or transfer to the exchanged garment price. Any difference in price will be charged to the customer.

Please note that only Credit Notes- not refunds will be issued if the exchange garment is of lesser value (at its current retail price without voucher discount applied)

Please note that Credit Notes do not expire.

All returns and requests must be arranged via email to :


Please contact us via: to request an exchange or refund.  Please include a brief description of the reason for your request, in your email.

Return items to:
Po Box 1018 
VIC 3181 

We are always here to help. For any further enquires please contact us.



Gift vouchers can be redeemed upon request in writing to:

A Gift Voucher will never expire, however, strictly no cash refund can be issued.

A Credit Note will be issued for any unredeemed balance.

Gift vouchers can also be redeemed when physically presented at a BY BETTINA LIANO boutique store.

A Gift Voucher can only be applied when the order number and name is quoted, and providing the voucher has not already been redeemed, prior, according to our records



These type of online discount offers will expire in 30 days from date of issue. These discounts may only be calculated from the original full price of an item. Which ever amount is greater can be applied.